Terms of Business

We hope you and your pets have a long and happy association with Abbeyfields Veterinary Centre.

By choosing our Practice, you accept the following Terms of Business. Should you have any questions, our Team will be happy to help.

Consultations
OUR CONSULTATION TIMES are 15 minutes and a Consultation Fee is payable by the Client for each consultation. Our Policy is to offer a further appointment for follow up, or if we need longer time to help resolve your pet’s problem, or if you are bringing along more than one pet. If the consultation takes significantly longer than the allocated 15 minutes then an additional charge will apply.


Fees
OUR FEES are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. Our written Estimate list is displayed in the Surgery. You will receive a detailed invoice for every consultation, surgical procedure or transaction with us. For your peace of mind, please always request an estimate of the costs you are likely to face. Please remember that we cannot always say, in advance, exactly what costs may be incurred. We will always attempt to contact you to discuss additional costs should unforeseen complications arise.


Payment
PAYMENT is due at every consultation and the following methods of payment are accepted:-

  • Cash
  • Cheque (if supported by a valid banker’s card)
  • Bank Transfer
  • Credit/Debit card – Switch, Solo, Mastercard, Visa or Amex (note…a 70p charge will apply to all cheque or card payments of £10 or less)
    WE DO NOT, AND, ARE NOT, ALLOWED TO OFFER CREDIT.
    Please note Prescription Drugs will not be dispensed without Full Payment.

Insurance
Our Clients must agree to settle their fees at the time of examination. The only exception to this is where Prior Arrangement has been made, and an Insurance Form is completed at the time of your Pet being treated, to allow a Direct Insurance Claim to be made. We request payment of your Insurance Excess upon discharge of your pet and aninsurance claim form and Direct claim form agreement should be handed to a member of staff as you collect your pet. You accept that you are aware that should your Insurance Company decline your claim, then you are liable to settle payment.


Inability to Pay
In exceptional circumstances where you cannot pay, but your Pet requires treatment that cannot wait, we will offer you the options of Euthanasia, in accordance with RCVS Guidelines, pain relief, or treatment provided you have applied for a Credit arrangement with the Practice. Exceptionally if this need arises, we will CONSIDER your application for credit (and reserve the right not to afford Credit where we feel the arrangement is unsuitable). You agree to Provide 2 forms of ID with your name and address for such a credit application.


Interest on Outstanding Accounts
Where Accounts remain unpaid, the Practice reserves the right to charge interest of 2% per month of the outstanding debt. This includes insured debt which has still not been settled by the Company after 30 days.


Debt Recovery
For Debts that remain unpaid for 60 days, our Practice policy is to send these debts for Legal recovery. Such debt recovery will incur a 25% recovery fee, plus any other fees incurred in recovery of the debt – Court fees as applicable, correspondence, administration, court attendance and home visits.


Prescriptions and Re-examinations
In line with RCVS guidelines regarding the dispensing of veterinary medications, it is practice policy for all pets to be seen by a veterinary surgeon every 3 months. The check-ups will allow a vet to review your pet’s condition, discuss any new medications which may be more appropriate for your pet and to check for any problems relating to long-term treatment. You may choose to purchase your medications elsewhere. If so we will provide a prescription. A fee will be charged for this service.

A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary. Information on the prices of medicines is available on request.

Patient photographs We may on occasion use photographs of your pet for educational or promotional purposes. Please advise us if you do not allow us to use your pet’s photograph. Your or your pet’s name will not appear with the image, unless you have expressly agreed to this.